We serve as operational owner representatives, guiding the project from conceptualization through opening. Throughout a journey of careful planning and smooth execution, our commitment is to guarantee the project's success, not only during its launch but also in the years to come.
01 Concept
Concept Design
Articulating the fundamental creative vision that guides the project's development.
Facilities and Services Design
Designing guest and staff journeys with a primary emphasis on user experience to enhance the overall experience for both internal and external space users.
Operational Requirements for Architect Design
Establishing minimum program requirements and general recommendations for building areas and distribution patterns to align architecture with operational needs, identifying design elements that promote operational efficiency.
FF&E and Other Requirements
Providing a list of necessary furniture, fixtures, and equipment (FF&E), additional supplies, and special systems or operating equipment for budgeting purposes, organized by designated areas.*
02 Development
Design and Development Observations
Review of schematic and construction plans for feedback on operational and back of house flows.
Active participation in design team meetings and construction visits, providing continuous input throughout the process.
Pre-Opening Budget and Operational Financial Forecast
Review of pre-opening budget and operational financial forecast for feedback on effective resource allocation.
Sourcing, Budgeting and Executing Operating Supplies and Equipment (OS&E) items
Close coordination with interior design company to facilitate proper documentation and tracking of items.
Creation of a spec book detailing the specifications, enhancing future procurement and ensuring that all supplies and equipment are accounted for and efficiently managed.
03 Pre-Opening
Operational Structure and Labor Budget
Defining, reviewing, and recommending an operational structure and labor budget based on the desired concept, service standards, and overall experience.
General Manager Recruiting Process
Designing and implementing a pre-evaluation technical skillset test and conducting the interview/filter process for the General Manager position.*
Pre-Opening Preparation
Establishing a list of recommended tasks by area.
Providing assistance in planning, reviewing, and coordinating tasks to ensure a smooth and efficient preparation for opening.
Planning and Execution of Opening
Synchronizing the transition from construction to operation to ensure a seamless and efficient operational launch, leading the proper implementation of the property concept and desired service standards.
04 Launch
Opening Supervision (initial two months of operation)
Addressing operational challenges and monitoring performance to implement required adjustments.
Coordinating closely with the project management company to address any unforeseen construction issues and manage warranties.
Yearly Operational Revision
Assessing and providing strategic recommendations for the operation based on business goals and guest experience objectives.
